Safety and Protection

tk 1999's Commitment to Responsible Gaming

Gaming is most enjoyable when it stays in control. tk 1999 believes entertainment should never become a burden. On this page, we explain how you can play safely and where to get help if you need it.

21+ Safe Environment Data Protected 24/7 Support

🛡️

21+

For persons aged 21 and above only

Our Approach

Gaming Should Be Entertainment, Not a Burden

At tk 1999, we believe casino and sports betting is an entertainment experience — much like watching a film or enjoying a sport. But as with any form of entertainment, keeping it within limits matters. When gaming goes out of control, it can harm personal life, family, and financial stability.

You can learn more about our site's goals and values on our About Us page. It clearly states our commitment to operating as a responsible platform. As part of that commitment, we provide users with a range of protective tools.

All the rules described on this page are set out in detail in our terms and conditions. Compliance with those terms is mandatory for every account holder. We want every player to play with awareness and within their limits.

tk 1999's Core Commitments

Only persons aged 21 or above may open an account and play — no access for minors.
Every user can set their own deposit, bet, and session time limits.
Anyone can temporarily or permanently close their account — no questions asked.
Live chat and email support in Bengali is available 24 hours a day, 7 days a week.
We never encourage a player who is losing to place more bets.

Protect Yourself

Tools to Keep Control in Your Hands

tk 1999 gives you the ability to manage your own gaming habits. Use the tools below to set limits and take a break when needed.

Deposit Limit

Set a maximum amount you can deposit on a daily, weekly, or monthly basis. Once the limit is reached, the system will automatically stop you.

Session Time Limit

Set a limit on how long you play in one sitting. When the time is up, your session will end — so you do not spend too long playing at once.

Bet Limit

Set a cap on how much you can wager within a given period. This protects you from unexpectedly large losses.

Temporary Break (Cooling-Off)

Temporarily close your account for a few days or weeks. During this time you cannot log in or deposit, but your account remains active.

Self-Exclusion

Choose self-exclusion to close your account for an extended period or permanently. Once activated, it cannot be reversed before the set period ends.

Activity Review

You can view your deposit, withdrawal, and bet history at any time. Review it regularly to stay aware of your gaming patterns.

To use these tools, log in to your account or contact our 24/7 live chat support. Our support team is always ready to help with any questions.

Warning Signs

Recognise the Early Signs of a Problem

Problematic gambling habits often develop gradually. If you notice the following signs in yourself or someone you know, it may be time to seek help.

Chasing Losses

Placing more bets to try to win back lost money — this cycle can become very hard to break.

Feeling Uneasy When Not Playing

Feeling anxious or restless after a short time away from gaming is a warning sign.

Hiding It from Family

Keeping how much time or money you are spending hidden from family or close ones.

Spending Beyond Your Means

Using money meant for daily expenses on bets, or borrowing money to play.

Playing Longer Than Planned

Intending to play briefly but losing track of hours without realising it.

Unable to Stop

Setting your own limits but repeatedly failing to stick to them.

Check Yourself

Ask Yourself a Few Simple Questions

Ask yourself the questions below. If you answer "yes" to two or more, consider seeking help.

1. Over the past few weeks, have you been spending more money or time on gaming than before?

2. Have you placed more bets to try to win back money you lost?

3. Have you been spending less time with family or less focused on work because of gaming?

4. Have you hidden the amount you have bet or lost from family or friends?

5. Have you tried to stop but been unable to?

6. Do you feel irritable or uncomfortable when you are not gaming?

These questions are not a substitute for professional assessment. If you feel you need help, contact us via live chat or email — we can point you in the right direction.

How to Get Support

Where to Get Help

Asking for help is not a sign of weakness — it takes courage. You can get support through the following channels.

tk 1999 Live Chat

Our support team is available in Bengali 24 hours a day, 7 days a week. Get immediate help activating self-exclusion or any other protective tool.

Email Support

Write to us by email for confidential communication. Our team responds in both Bengali and English. Explaining a complex issue in detail by email can make it easier to resolve.

Family and Close Ones

Talk to a trusted family member or friend. Someone close to you can often be the most helpful in understanding the problem and getting through it.

Need Professional Advice?

If the problem feels serious, you should see a mental health specialist or professional counsellor. Several government and private organisations in Bangladesh provide mental health services. You can seek advice from your family doctor or a nearby hospital. Remember, seeking professional help is an effective step toward resolving the problem.

Age Requirement

21+ Age Limit — No Exceptions

The minimum age to open an account and take part in any betting or casino activity at tk 1999 is 21. This is not just a rule — it is our firm commitment that we will never encourage minors to gamble.

Age is verified at registration. If there is reason to suspect that false information has been provided on an account, we may request additional proof of identity and suspend the account. Our privacy policy explains how we store and process user information.

If there are minors in your household, keep parental controls active on your devices and make sure your login details do not reach them. Keeping your account secure is one of your key responsibilities as a responsible player.

For Ages 21 and Above

All activities at tk 1999 are intended solely for adults aged 21 and above.

Frequently Asked Questions

Responsible Gaming FAQs

For more information, visit our full FAQ page.

You set the duration of your self-exclusion yourself — for example, 30 days, 6 months, or 1 year. It cannot be cancelled before the set period ends. If you choose permanent self-exclusion, your account is closed for good. Contact our live chat for more details.

Lowering your deposit limit takes effect immediately. Increasing it typically has a 24–48 hour waiting period, to ensure the decision is not made impulsively.

Start by having an open conversation with them — express your concern without judgement. Let them know about self-exclusion and limit-setting options. If needed, seek help from a professional mental health specialist. The tk 1999 support team can also guide you through the process.

Yes, a cooling-off or temporary break feature is available. Activating it prevents you from logging in or making deposits for the set period. You can also use the session time limit tool, which stops you from playing for too long in one sitting.

Yes, all information related to your account and any support you seek is completely confidential. We do not share your information with third parties — the only exception is where required by law. Please read our privacy policy for more details.

Before self-exclusion is activated, you will have the opportunity to withdraw any withdrawable balance in your account. Withdrawals may not be possible once exclusion is active. Please speak with our support team before activating self-exclusion.