FAQ

Find answers to your questions at tk 1999

From opening an account to deposits, live casino, playing on mobile, and responsible gaming — find detailed answers to the most frequently asked questions about tk 1999 here. This page is equally useful for new players and regular members.

20+ Q&As
5 Categories
24/7 Support
Ages 21 and over
Category 01

Live Dealer Games

Play with real dealers in real time — answers to common questions about live tables from Evolution, Pragmatic Play Live, and other studios are below.

In a live dealer game, video is streamed from a professional studio or a real casino. A trained dealer deals cards or spins the roulette wheel in real time, and you place bets on that same table from the tk 1999 platform. With a stable internet connection the gameplay runs smoothly, and results are reflected in your balance instantly.

Yes, tk 1999's live casino runs fully in a mobile browser. On any Android or iOS device, open Chrome or Safari, log in, and you can access the live tables. No app download is needed, though a stable 4G or Wi-Fi connection is recommended for the best experience.

Teen Patti is a three-card South Asian poker variant — the player holding the highest-ranked combination (such as Trail, Pure Sequence, or Sequence) wins. Andar Bahar is simpler: a joker card is drawn, and you bet on whether a card of the same value will appear on the Andar (left) side or the Bahar (right) side. Both are available at JILI and Evolution live tables on tk 1999.

Roulette has numbers 1 to 36 plus 0 (zero). You can bet on a specific number, red or black, odd or even, or groups of numbers (dozens or columns). After the dealer spins the wheel, the payout is determined by where the ball lands. A single-number win pays the most (35:1), while red/black carries the least risk (roughly 1:1).

tk 1999's live casino games are operated by internationally recognised studios such as Evolution, Pragmatic Play Live, and Ezugi. These studios have their games tested by independent third-party auditors. Because real dealers and physical decks or wheels are used, there is no uncertainty about computer-generated outcomes.
Category 02

Account Questions

Confused about registration, login, or passwords? This section covers solutions to all common account issues.

At tk 1999, a username must generally be 6–16 characters long and may use English letters and numbers without special characters. A password should be at least 8 characters and include one uppercase letter, one lowercase letter, and one number. For security, avoid using a password on tk 1999 that you already use elsewhere.

First, make sure Caps Lock is off and that you are entering your username and password correctly. Clear your browser cache and cookies, then try again. If the problem persists, go to the tk 1999 Login page and use the "Forgot password?" option. If that does not resolve it, contact the support team via live chat.

Click the "Forgot password?" link on the tk 1999 login page. Enter the mobile number or email you used when registering, and an OTP or reset link will be sent to you. Use the OTP to set a new password. The whole process usually takes just a few minutes.

When you log in from a new or unrecognised device, tk 1999 may ask for additional verification. Normally an OTP is sent to your registered mobile number. This is done to protect your account. If you have trouble with verification, let the live chat support team know.

No. Under tk 1999's terms and conditions, each person is allowed only one account. If multiple accounts are found, they may be closed and any bonuses earned may be cancelled. Read the terms and conditions for more details.
Category 03

Making Deposits

Everything you need to know about depositing via bKash, Nagad, Rocket, or bank transfer — all in one place.

The minimum deposit at tk 1999 across all payment methods is ৳500. This limit applies to slots, live casino, cricket betting, and all other games. Once a deposit is successful, it is added to your balance straight away.

In most cases a deposit is credited within a few minutes. If it has not shown up after 15–20 minutes, contact tk 1999 support with your bKash/Nagad/Rocket transaction reference number and a screenshot. The team is available 24/7 via live chat or email and will verify and resolve the issue promptly.

Go to the tk 1999 cashier page, choose the deposit option, and select Nagad as the payment method. Send the payment from your Nagad app to the number shown or as directed. If a transaction ID is requested after payment, enter it. The minimum deposit is ৳500.

tk 1999 currently accepts deposits via four methods: bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Sonali Bank, Dutch-Bangla, and BRAC Bank). The minimum deposit is ৳500 for all methods. Cryptocurrency and other methods are not accepted at this time.

tk 1999 does not apply a separate deposit charge. However, bKash itself may charge a fee for send money or payment transactions — that fee is deducted from your bKash account, not by tk 1999. Check bKash's own fee policy in the app before making a deposit.
Category 04

Playing on Mobile

The most common questions about using tk 1999 on a smartphone — from browser and app to connection drops and adding a shortcut to your home screen.

Yes, tk 1999's website is built with a mobile-first design. Opening the site in Chrome, Firefox, or Safari gives you full access to all games, deposits, withdrawals, and live casino — no separate app required.

If the connection is lost, tk 1999's game server saves the state of the current round. When you reconnect and return to the game, you will see where things left off. In slots, if a spin did not complete, the result is preserved. In live games, you can resume the session with the dealer after reconnecting.

On Android, open the site in Chrome, tap the menu icon (three dots), and select "Add to Home Screen". On iPhone, open the site in Safari, tap the share button at the bottom, then select "Add to Home Screen". After that, tapping the icon will open tk 1999 directly.

tk 1999 works on any modern Android (7.0+) or iOS (12+) smartphone or tablet. It also runs normally via browser on Windows or Mac desktops. On older devices, updating the browser usually resolves any issues.

Both the Android (APK) and iOS versions of the tk 1999 app are available and can be obtained through the official channels. Full details are provided on the tk 1999 App page. The full service is also available through the site browser, so you do not miss anything without the app.
Category 05

Limits and Controls

Responsible gaming, age requirements, cooling-off periods, and how to get help — this section is important for every player.

A few warning signs: spending more than your budget, playing repeatedly to recover lost money, hiding your gaming from others, neglecting daily responsibilities or family. If any of these apply to you, take a break and seek help. tk 1999's Responsible Gaming page has more details.

You can activate a cooling-off period (a break for a set time) or self-exclusion (a longer-term closure) through your account settings or by contacting support. During this period you will not be able to log in to your account. Let the tk 1999 support team know via live chat and they will guide you through the process.

All casino and betting activities at tk 1999 are for persons aged 21 and above only. Age is verified when opening an account. Accounts for those under 21 are not approved and, if found, are closed immediately.

For mental health support in Bangladesh, you can contact Kaan Pete Roi (01779-554391) or reach out to local mental health services. The tk 1999 support team can also provide guidance on responsible gaming and set account restrictions if needed. Visit our Responsible Gaming page to learn more.

Yes, tk 1999 offers a deposit limit feature. Setting a daily, weekly, or monthly cap on how much you can deposit makes it easier to stay within your budget. Go to your account settings to enable this, or let the support team know via live chat.
Need more help?

Our support team is always ready

If the FAQ above did not resolve your issue, don't worry. The tk 1999 support team is available 7 days a week, 24 hours a day, in both Bengali and English.

Live Chat

Log in to the site and click the live chat icon at the bottom right of any page. An agent typically responds within a few minutes.

Email Support

Use email for complex issues where you need to send screenshots or evidence. Support email: [email protected]